skype for business tech support phone number

If you move your users from on-premises to Skype for Business Online before you update the firmware on the phones, those phones won't be able to connect to Skype for Business Online. Lync Phone Edition (LPE) phones you have set up for your on-premises deployment must be updated to the minimum or later required firmware prior to moving those users over to Skype for Business Online. This is the minimum software release required for supported phones to work with Phone System: Phone typeįor more details on current certified firmware versions, see Skype for Business IP Phones. See Preparing for the mandatory use of TLS 1.2 in Office 365 for more information. Since the underlying operating system of LPE does not support TLS 1.2, LPE will not be supported to connect to Office 365 anymore. Later this year, Office 365 will not support any version of TLS older than 1.2. LPE CAP models aren't supported with Skype for Business Online. See Microsoft Product Lifecycle for details on the LPE lifecycle. Mainstream support for the LPE platform ended by April/10/2014, with extended support until April/11/2023 to align with the product support lifecycle of Lync Server 2013. Lync Phone Edition is supported with Skype for Business Online, but not with Microsoft Teams. Phone Partnerįor more details on Polycom phones, see Poly Documentation Library.įor more details on Yealink phones, see Skype for Business IP Phones.įor more details on AudioCodes phones, see Skype for Business IP Phones. These product IDs will ensure that the phones you receive have the Skype for Business Online qualified version already installed. When ordering new phones for Skype for Business, it is important to buy phones with the right product ID. Microsoft is partnering and working closely with Polycom, Yealink, and AudioCodes to develop and certify a wide variety of devices through the Partner IP Phone Program (PIP) for the Phone System. To get the latest updates and most up-to-date information on supported devices, see the Microsoft Teams devices for intelligent communications.

See A new vision for intelligent communications in Office 365 for more information. Skype For Business will slowly be replaced by Microsoft Teams as the primary communication method in Microsoft 365 and Office 365.

Skype for business tech support phone number